Rúben Pereira is an assistant professor at ISCTE and the director of the Master in Copmputing Science and Business Management. He has a PhD in information systems at Instituto Superior Técnico where he also graduated as a master in computer engineering and computer science. He has been a consultant in several industries, such as services, banking, telecommunications, and e-commerce, among others. He is the author of several scientific papers in the area of IT Services Management and IT Governance, covering the most adopted IT Frameworks like ITIL and COBIT. His areas of scientific interest extend to IT Strategy, Business Process Management, Enterprise Architecture, Continuous Improvement and Innovation, Process Optimization, Digital Transformation, Robotic Process Automation, among others.