Marta Sotto-Mayor
Marta Sotto-Mayor is a Certified Trainer, Professor and Hospitality Consultant, passionate for delivering outstanding results in service excellence and talent development. Her high impact approach has been recognized with prizes throughout her career and recently received the Hospitality Education Award for best Teaching Career in Executive Education.
Academic journey: University Licentiate Degree by ISEC Lisboa, Strategic Hospitality Marketing Certificate by Cornell University, Graduated in Hospitality Management at Escola de Hotelaria e Turismo do Porto, and Postgraduate Hotel Management Course by Glion Hotel Management School. Marta Sotto-Mayor is an experienced international Hospitality professional with a demonstrated history of record breaking results, including as General Manager, Director of Operations and Senior Director of Sales &Marketing.Works actually as a Senior hospitality management consultant, recruiter, mentor, innovation booster and expert trainer delivering tailor made solutions to independent businesses, international hotel chains, restaurants and service firms.
Recent training projects and consulting collaborations: Discovery Hotel Management, Octant Hotels, PineCliffs Resort-The Luxury Collection, Sheraton Cascais, Monte Rei Golf & Country Club, Évora Hotel, Amazónia Hotéis, Porto Bay Hotels & Resorts, Real Hotels, Vila Galé Group,Altis Hotels, Sandy Blue-Luxury RentalVillas, Grupo The Independente Collective, etc. Marta Sotto-Mayor is known for strong communication and leadership skills, vast business and management competencies. Has broad experience in Hotel and Restaurant Operations, Sales & Marketing, Food & Beverage Management, Guest Services and Customer Experience, Train the Trainer Program, Recruitment and Talent Development. Shares the vast experience and adapts the knowledge to fit the project needs and go beyond expectations. Provides also management mentorship and training services online, on-the-job and class learning, in Portuguese and in English.
Lecturer since 2016 at Escola de Hotelaria e Turismo de Lisboa-Turismo de Portugal. Collaborations with Associations: ADHP, AHP, AHRESP and Training Centers: INESP and Citeforma, among other Educational Institutions, Professional Associations and Corporations. Marta is regularly invited to speak in national and international Conferences and publishes relevant articles in different online and offline platforms. Also Lecturer at ENEB-Escuela de Negocios de Barcelona, ISEC Lisboa and Universidade Europeia.
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